We will only exchange a product if it is faulty. We will not exchange any product if you change your mind. If we are unable to replace the product, we will issue you with a credit note that can be used for any product on or in the store.
HOW DO I RETURN AN ITEM?
1. Please send us at email at firstname.lastname@example.org stating your Name, Order Number and describing the fault.
2. Send your item/s back to the address below via a trusted post method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended.
21 Woodlark Street
3. Returned products are assessed and you will be notified by email if your return has been accepted. If your return is not faulty, it will not be accepted and will be returned to you.
4. Once your faulty product has accepted by our warehouse, a replacement product will be sent as soon as possible.
Alternatively, if you are in the Northern Rivers, please feel free to bring the product in to the shop and we will be happy to resolve the issue with you on the spot.
If you need further assistance regarding our policy we recommend emailing us on email@example.com
or call our online support at 02 6622 1770 (Office Hours Mon-Fri 9am-5pm AEST)